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click here for sample
screen

Function screen list showing
functions
Survey
the customers of the product so they can rank the
Value Elements in importance to them.
The
Value Elements are ranked by the customers
to show which ones are most important to them in
terms of the Value they receive from
them.
This
screen shows a simple ranking from most important
(1) to least important (10) to the customer.
click
here for sample screen

function screen showing functions
and rank
Next,
we go back to the product cost list and use the
cost allocater to determine how much
each Value Element costs to provide.
We go through the cost list and allocate
a percent of each cost out to the Value Elements
that the product provides. The result is a list
showing how much it costs to provide each Value
Element or Benefit to the customer
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here for sample screen

Value Element list with the
costs
Now
we can compare how much it costs to provide each
Value Element to how much value the
customer says they receive from each Value
Element that the product provides them.
We
can identify Value Elements that exhibit
value cost mismatches.
- High
cost to provide and low value to the customer
- Low
cost to provide but high value to the customer
The
highest cost Value Elements usually
have unnecessary costs that can be reduced
click
here for sample screen

function list showing cost
and customer ranking
Now
we know which value elements should be changed because
their cost does not match the value the customer
believes they get from them. We can easily track
back to the product costs to identify which costs
should be reduced. We can also investigate new ways
to provide the targeted Value Elements
that will meet customer needs better while often
costing less.
We
would now want to:
- Brainstorm
solutions for each target Value Element
- Describe
and rank the solutions
- Choose
best solutions to implement
- Implement
solutions
click here for sample
screen

solutions screen with solution
savings
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