BSC Development and Management Process:A Recent Case (Continued)

• Strategic Requirements (Example)

  • Reduce internal processing waste
  • Improve Overall Outgoing Quality
  • Install Certified Quality Management System

• Process Model and Scope (Example)

2. Produce Products

3. Supply Resources

Orders

Shipments

1. Order Fulfillment

Shipments

Product Demand

Resources

Resource Demand

Resources

Resource Requests

Process Boundary

/ Zones

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