Balanced Scorecard is Framework of Action

Clarifying and Translating the Strategy

• Clarifying

• Gaining consensus

Balanced Scorecard

Communicating and Linking

• Communicating & educating

• Setting goals

• Linking rewards to performance measures

Planning and Target Setting

• Setting targets

• Aligning strategic initiatives

• Allocating resources

• Establishing milestones

Strategic Feedback and Learning

• Articulating/Refining shared vision

• Supplying strategic feedback

• Facilitating strategy review and learning

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