  Increase
Customer Satisfaction
Early Warning System
- StrategyMap’s Early Warning System automatically identifies
and notifies managers of customer problems or successes, in
real-time.
- Monitor customer service success factors.
The combination of StrategyMap’s measuring capability with
its automatic, rules based monitoring creates a powerful early
warning system that can flag bad or good occurrences that require
follow up. StrategyMap allows the quick and easy setting up of
performance measures. You can define any performance measure you
would like to track, and the system is so fast and easy, that
you can adjust and refine the measures around until you get them
just right. Data is gathered by the Performance Improvement Questionnaires
that are also quickly and easily set up in the system. They require
no programming or technical knowledge to set up and are sent to
people to fill in via email or the web, or both. Anyone who has
access to a web browser and/or email can be asked by the system
for information. PIQ’s are scheduled to go out on a one time
basis, or periodically as the particular measure would require.
After PIQ’s gather the data (direct links to databases can
also be set up), the StrategyMap rules system will give you early
warning of issues by raising red, yellow, or green flags based
on the answers. By clicking on any heading or flag you can drill
down to the supporting data and find out who,why, and for what
reasons the flag was generated. This ability to manage by exception
allows managers or customer service reps to be flagged immediately
about red (urgent matter with customer) or green (could be request
for repurchase) occurrences so they can be followed up on. 
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