Northwest Illinois Quality Conference
Focusing On Service Quality in Education, Healthcare, Service and Manufacturing Organizations
The NIQC '98 conference took place on Tuesday, April 14th at the Oak Brook Marriott in Oak Brook, Illinois.
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| Dr. Bitthal Gujrati of Strategic Business Management Co. gave a presentation on how companies can improve performance and customer satisfaction using the Balanced Scorecard methodology. | Mark Fabish of StrategyMap.com, Inc. presented an example of how the Refocus software system was used to aid the implementation of Balanced Scorecard. |